High School Sports Action Candids
FAQ
How do I order my child's High School Sports photos?
You will either receive a link by email or be provided with instructions from your athletic director on how to access the PhotoDay website. You can opt in using your email address or mobile phone number.
Once the photos are uploaded, you will receive a notification letting you know they are ready to view and purchase.
When will I receive my child's High School Sports photos?
After placing your order, printed photos are typically delivered within two weeks.
If you ordered a digital download, it will be sent to the email address provided usually within a few minutes.
I am missing my digital download.
If you do not see your digital download in your inbox, or if you are having trouble accessing it, please complete our contact form (green button below). Our support team will be happy to assist you.
I am missing my High School Sports photos.
If you did not receive your High School Sports photo order or are missing an item, please complete our contact form (green button below) to notify us. Our customer support team will review the issue and assist you promptly.
I am unhappy with my child's High School Sports photos. How do I get a refund?
We are sorry to hear that you are not completely satisfied with your child’s High School Sports photos. If you would like to request a refund, please complete our contact form (green button below). Our team will then send you a link that includes a prepaid return shipping label. Once the photos are received, we will process your refund promptly.
My order is incorrect.
If you received an incorrect order, please complete our contact form (green button below) to notify us. Our team will review the details and correct any errors. A replacement order will be shipped directly to your home.
I don't see a photo of my child in the sports gallery.
Our photographers make every effort to capture each athlete during the game. However, due to the fast-paced nature of sports, it is not always possible to photograph every player.