Fall FAQ
How will I receive my digital download?
Digital download orders are sent to the email address provided on your order form within 5-7 days after picture day. If you have not received your download, please check your junk or spam folder before reaching out to our support team.
Absentee
Day
If your student was unable to attend Picture Day, they will have another opportunity to be photographed on Absentee Day.
The date is typically shared by your school through social media, email, or school newsletters.
Ordering Options:
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Online ordering will reopen a few days prior to Absentee Day.
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Please use the same online code provided for the original Picture Day.
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Additional paper order forms will be available in the school’s front office.
My order is incorrect?
If you received an incorrect order, please complete our contact form (green button below) to notify us. Our team will review the issue and make any necessary corrections. A replacement order will be shipped directly to your home.
Missing my order?
If you did not receive your complete order or are missing an item from your package, please use our contact form (green button below) to notify us. Our customer support team will review the issue and assist you promptly.
Can I order after Picture Day?
If your child was photographed on Fall Picture Day and online ordering has closed or your access code has expired, you will still have the opportunity to purchase their school portrait.
Once photos are ready, each student will receive a 3.5" x 5" proof print at school with instructions on how to view images and place an order online. Proof prints are typically delivered to the school within 3–5 weeks after Picture Day.
When will I receive my photos?
Printed portrait packages are delivered to the school approximately 3–5 weeks after Picture Day.
If you ordered a Digital Download, it will be sent to your email first 5-7 days after picture day.
How can I change my background
choice?
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If you would like to update your background selection, please complete our contact form and let us know which background you prefer. We will take care of the change for you.
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If you have already received your photos, we will provide a link with a prepaid return shipping label. Once the photos are returned to us, we will process a replacement order with your new background choice.
How does
the Family
Plan
Discount work?
We’re pleased to offer a Family Plan Discount to help families save on school portrait purchases.
How It Works
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The first two children are purchased at full price.
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Each additional child receives their portrait package of equal or lesser value at no cost.
How to Apply the Discount
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Complete a paper order form for each student (Family Plan Discounts cannot be applied online).
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Each student should bring their own order envelope to the camera.
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Provide payment in the first two children's envelops.
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In the Photographer’s Notes section on each students order form, write “FAM PLAN.”
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List the names of all siblings, school and grade in the notes section of each order form.
I am unhappy with my photos, how do I get a refund?
We are sorry to hear that you are not completely satisfied with your photos. If you would like to request a refund, please complete our contact form (green button below). Please be sure to include the reason why you are not satisfied with the photos. Our team will then send you a link that includes a prepaid return shipping label. Once the photos are received, we will process your refund promptly.
Missing Digital Download?
Please search for an email from the following address O’Connor Studio or Shop Imagequix, also check your junk or spam folder.
If you don’t see it in your inbox or have any trouble accessing your download, please do not hesitate to contact us. Click on the green button at the bottom of the page for further assistance.
How do I
pre-order
my child's photos?
Every student will be photographed on Fall Picture Day.
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You may place your order using one of the following options:
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Check your email for your personalized online ordering link.
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Use the online access code printed in the top right corner of your student’s paper flyer.
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Complete the paper order form and send it with your student on Picture Day.